CSG CLEANING

Privacy Policy

Last Updated: February 2026

At CSG Cleaning, we create clean, well-maintained environments that shape how people feel, how they work, and how confidently they move through a space. Our commitment to care, structure, and attention to detail extends to how we handle your personal information. This Privacy Policy explains how we collect, use, and protect your data in accordance with the Protection of Personal Information Act (POPIA).

1. Who We Are

CSG Cleaning provides commercial cleaning services tailored to the realities of each site. We support businesses across hospitality, education, healthcare, manufacturing, commercial offices, and industrial facilities.

2. Information We Collect

To provide cleaning programmes shaped around your operational demands and safety requirements, we may collect the following types of personal information:

  • Contact Information: Name, email address, telephone number, and physical address.

  • Business Details: Company name, registration number, and VAT number.

  • Site-Specific Information: Operational patterns, building layouts, movement patterns, and specific hygiene or safety requirements relevant to your facility.

  • Digital Data: IP addresses, cookie data, and website usage patterns when you interact with our digital platforms.

3. How We Use Your Information

Our goal is to keep every space clean, healthy, and prepared for daily use. We use your information to:

  • Tailor Services: Design cleaning schedules that match the real movement patterns and operational demands of your site.

  • Safety & Compliance: Ensure our teams meet the specific safety and hygiene requirements of your industry (e.g., healthcare or manufacturing).

  • Communication: Respond to inquiries, provide quotes, and manage our ongoing service relationship.

  • Service Excellence: Conduct quality audits and customer satisfaction research to maintain our high standards of attention to detail.

  • Legal Obligations: Comply with statutory requirements and protect our legal rights.

4. Legal Basis for Processing

We process personal information only when:

  • It is necessary to perform a contract (delivering your cleaning service).

  • It is in our legitimate interest to improve our services or ensure site safety.

  • You have provided consent.

  • We are required to do so by law.

5. Sharing Your Information

We do not sell your personal information. We may share your data with:

  • Service Providers: Trusted partners who assist in our operations (e.g., specialized equipment suppliers or IT support), provided they comply with POPIA.

  • Regulatory Authorities: When required by law or industry codes.

  • Internal Teams: CSG Cleaning staff and trained teams who need the information to perform their duties safely and effectively.

6. Information Security

Our work is grounded in structure and care. We apply these same principles to data security by:

  • Implementing physical, technical, and administrative safeguards to prevent unauthorized access or loss.

  • Regularly reviewing our security controls to ensure your data remains secure.

  • Ensuring that any third-party “operators” we use are contractually bound to provide the same level of protection.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, or as required by South African law for record-keeping and audit purposes.

8. Your Rights

Under POPIA, you have the right to:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Ask us to update or correct inaccurate information.

  • Deletion: Request that we delete your data (subject to legal retention requirements).

  • Objection: Object to the processing of your information for marketing purposes.

9. Contact Us

If you have any questions about this policy or how we handle your data, please contact our Information Officer:

Contact Us